Shipping and Returns

  • S H I P P I N G

    We are currently only shipping orders in New Zealand.

     

    For international orders, please contact yuancraftporcelains@gmail.com.

     

    We will endeavour to have your items shipped as soon as
    possible, however, all large orders should expect a 5-7 day turnaround time,
    sometimes more. This will be communicated as soon as possible.

     

    Please ensure that the delivery address you have entered for
    your order is correct. We cannot change the delivery address on the order once
    it has been dispatched.

     

    We are not responsible if you have given us incomplete or
    incorrect address information or for items which are not able to be
    delivered. 

     

    All shipped items are signature required. We will not be
    responsible for porcelains damaged due to parcels left outdoors unattended. All
    orders are shipped via NZ Post or Post Haste. A tracking link will be
    automatically sent to you once your item has shipped. We carefully pack our
    products for safe delivery within New Zealand however YUAN CRAFT PORCELAINS is
    not responsible for any damage caused in transit.

     

    We aim to provide the most economical rates for postage and
    packaging (P&P) based on your delivery location or country. Delivery starts
    from $8.00 NZD within New Zealand. Those with a New Zealand rural delivery
    address will be charged an additional delivery fee depending on location.

  • R E T U R N S &  R E F U N D S

    Due to the manual production process and the
    high-temperature firing process of ceramic products, it is inevitable that there
    will be subtle defects, small impurities in black spots, small bumps and other
    phenomena, which do not affect the normal use and overall beauty.

     

    If your product is damaged in transit or there is a
    manufacturing fault, please contact us within 2 days of receiving your package.
    We will be happy to assist you further.

  • F A U L T Y  I T E M S

    Due to the manual production process and the
    high-temperature firing process of ceramic products, it is inevitable that there
    will be subtle defects, small impurities in black spots, small bumps and other
    phenomena, which do not affect the normal use and overall beauty.

     

    The products are all physical shooting. Please understand
    the colour difference caused by objective reasons such as light, angle and
    different monitors.

     

    Due to different shooting angles, there will be visual
    errors. There are detailed sizes and sizes in the details of the product. It is
    recommended that buyers bring their own small rulers when shopping. Do not
    judge the size of the product by imagination.

     

    If your product has a genuine fault, we will replace your product
    free of charge. If eligible for a refund due to a genuine fault, we will issue
    you with a refund upon receipt of your faulty product.

     

    Please follow the steps below for faulty replacement /
    refund:

     

    Please make contact within 2 days of receiving your products.

     

    Please email and provide us with information and photos of
    the fault for assessment.

     

    Once received, we will send you instructions for our returns
    process

     

    When returning, please use a track and trace service as we
    do not accept responsibility for returns lost in transit.

     

    Shipping costs are non-refundable, and the buyer will
    shoulder the cost of the return.

     

    We will confirm via email whether;

     

    Your exchange will make its way to you or;

    Your refund will be processed via the card you originally
    made the purchase with

  • D A M A G E D  P A C KA G E S

    Unfortunately, due to the fragile nature of our product,
    stock can sometimes arrive damaged due to postage and handling. If this occurs,
    please email us yuancraftporcelains@gmail.com with proof of your damaged
    product and we are more than happy to send you a replacement porcelain ware on
    return of the damaged product.

     

    We do not take responsibility for packages left outside the
    intended delivery address. We use signature required shipping for all of our
    packages and once signed for by the recipient, YUAN CRAFT PORCELAINS is not
    responsible for damages thereafter.

  • M A K I N G  A  S E C U R E P A Y M E N T

    YUAN CRAFT PORCELAINS accepts payment via Credit Card or PayPal.
    Your payment information remains confidential and will not be shared outside of
    YUAN CRAFT PORCELAINS.

  • R E S P E C T I N G  YO U R  P R I V A C Y

    YUAN CRAFT PORCELAINS respects your privacy and any personal
    information will only be used for the purpose of supplying ordered products to
    you and related services or otherwise as authorised by you. Your personal
    information will not be sold or shared with third parties outside of these
    activities.

     

     

     

    Please note: Payment or refund processing may take a few
    business days due to banking delays.